Delivery
UK Delivery
Orders placed before 1pm will usually leave Made + Found the same day, orders placed after 1pm will leave the following working day, and usually no longer than 24 hours of being placed. (During November/December Standard Delivery orders usually ship within 48-72 hours)
I ship most of my parcels using Royal Mail Tracked 24 or Tracked 48 service and standard Delivery in the UK starts from £3.95. Both of which give full tracking updates and a timed delivery slot. Estimated delivery times will be provided when placing the order, which is between 1-2 working days if using the Royal Mail Tracked 24 service, and 3-5 working days if selecting the Royal Mail tracked 48 service.
Orders placed after 1pm on Thursday will ship on Friday and arrive on the next working day, which is Monday.
Saturdays and Sundays are NOT classed as working days.
Orders placed on a Friday afternoon after 1pm, during the weekend or on a Bank Holiday will be processed the following working day.
Our delivery services offers a range of delivery options once shipped, and provide a timed delivery slot by text message and e-mail for your convenience. You will also have the option to change the delivery date, leave with a neighbour, or in a safe place if preferred once the order is in transit.
Please note: if 'leave in a safe place or with a neighbour' is selected for delivery I can accept no responsibility for missing or lost items.
Please note: Parcels that are refused delivery or returned to me because they have not been collected from a depot/parcel shop within 5 working days will incur a surcharge of £8 to cover return costs.
Missing parcels. Delivery disputes or problems with delivery need to be brought to my attention within 7 days of the shipping date, after this date I cannot accept responsibility for missing or lost items.
If you have any specific requests, please contact me on hello@madeandfoundlondon.co.uk with your needs and I will work to accommodate them.
Delivery to the EU and Rest of the World
Unfortunately, I have decided to suspend shipping anywhere outside of the UK. Shipping to Europe since Brexit has been a difficult process for both customers and myself. It has been taken entirely out of my hands and not something I would have chosen.
Delivery Schedule
All orders usually ship within 24-48 hours. (During November & December this can be up to 72 hours)Depending on the shipping service of your choice we estimate them to be with you in 2-3 business days, but this is usually a lot sooner. For international orders the shipping times vary based on the destination. If you are in a rush for a particular item, I can expedite the process and offer faster shipping services, please contact me (hello@madeandfoundlondon.co.uk) for more info.
Missing Parcels
Missing parcels, delivery disputes or problems with delivery need to be brought to my attention within 7 days of the shipping date, after this date I cannot accept responsibility for missing or lost items.
Returns
Please visit my Returns page for more information
Why No Free Shipping?
My shipping costs are not hidden in the price of a cheaply made item with a huge margin, it's transparent. We all pay for shipping somehow and it has an impact on the environment which needs to be considered and duly paid for. I work hard to bring you the fairest price possible, all my orders are carefully wrapped, I use only biodegradable, recyclable or recycled packaging, and work with only responsible delivery providers, our courier is carbon neutral, and we also use Royal Mail where part of the delivery process is often done on foot.